The Airline Quality Rating has shown that the overall airline services have improved in the United States of America. Reportedly, the performance rate of the US airlines has soared to an all-time high in 2018.
Airline Quality Rating is a multi-factor study of comparison among the working airlines in the United States of America (USA). The study mainly consists of four areas of services namely – on-time arrivals, percentage of mishandled baggage, number of passengers removed from a flight and complaints filed with the Department of Transportation (DOT). These reports are submitted on a monthly basis.
According to the reports released this year, complaints registered with the DOT has dropped about 23 percent, whereas, persons removed from an oversold flight has seen a downward trend by at least 50 percent.
The controversy that ensued in 2017 when a video was posted on social media that a passenger is being dragged off an airplane due to overselling of seats. The video where the passenger was being dragged off a flight of United Airlines by security officers went viral and brought flak to the carrier. This wasn’t the first controversy that United Airlines had gotten itself into.
Dean Headley, professor emeritus at Wichita State University reportedly has shown enthusiasm over the improving statistics of the overall airline performances in the country.
Headley with one of his partners at the Embry-Riddle Aeronautical University, Brent Bowen, created the Airline Quality Rating in 1991 in order to determine the airline service based on the four categories mentioned earlier which is tracked by the US Department of Transportation.
According to this latest report the standings of the major airlines in the country remains as follows – Delta Air Lines stands at first position followed by JetBlue and Southwest Airlines. On the other hand, Spirit, American and Frontier airlines all ranked at the bottom of the table.
Though the numbers this year were looking upwards, the creators agreed that there are a lot of complaints on social media which do not come under the radar and the fact makes the study somewhat void, but in spite of that, according to Headley improvements have certainly taken place with more swift way of work to be implemented eventually.
